Returns
How returns and exchanges work for orders from this store.
Made-to-order items
Because many items are produced to your specifications, **standard returns for change of mind** are not available once production has started.
Before production
You may cancel or change your order **before we begin production**. Contact us as soon as possible with your order ID.
Our error
If we made a mistake (wrong item, size, or a defect), contact us within **7 days** of delivery with photos. We will remake, repair, or refund as appropriate.
Non-returnable
Used, altered, or personalized items that match the approved details cannot be resold and are not eligible for return unless faulty.
How to start a return
Contact us with your order ID and photos. Our team will confirm eligibility and next steps.
